RETURN POLICY

Effective date: October 22, 2026

Thank you for supporting Color In Pretty. We create original Dollies coloring pages, printable downloads, gifts, and creative event experiences. This policy explains how we handle returns, refunds, replacements, and event-related payments.

DIGITAL PRODUCTS

Digital items, including downloadable coloring pages, coloring packs, printables, and other instant-access files, are final sale once delivered or made available for download. We do not offer refunds for a change of mind, accidental purchase, or a purchase made without reviewing the description. If a file is missing, corrupted, or does not match its description, contact us within 7 days through our Contact Us page. Where appropriate, we will provide a replacement file or another reasonable solution.

PHYSICAL PRODUCTS

If Color In Pretty offers a physical item for sale, you may request a return within 14 days of delivery if it is unused, unopened, and in its original condition and packaging. Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. We do not accept returns of personalized, made-to-order, final-sale, or used items unless they are damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect physical orders when they arrive. Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. If the issue is confirmed, we will arrange an appropriate replacement, store credit, or refund.

REFUND TIMING

Approved refunds are returned to the original payment method when possible. Your bank, card issuer, or payment provider may need additional time to post the refund. Original shipping costs are not refundable unless Color In Pretty or a fulfillment partner made an error.

KIDS’ PARTY CANCELLATIONS AND RESCHEDULING

A 30% non-refundable booking retainer is required to reserve a Color In Pretty kids’ party date. The remaining balance is due 14 calendar days before the party. The party is confirmed when the retainer and applicable proposal or invoice have been accepted.

Please submit cancellation or rescheduling requests in writing through our Contact Us page. For cancellation 30 or more calendar days before the party, we will refund payments above the booking retainer. For cancellation 15 to 29 days before the party, payments above the retainer may become a one-time credit valid for 90 days, not a cash refund. For cancellation 14 days or fewer before the party, amounts paid are non-refundable because time, materials, and preparation may already be committed.

With at least 15 calendar days’ notice, you may make one no-fee reschedule to a date within 90 days of the original date, subject to availability. The replacement date must use the same general package. Any price difference, travel change, or added service is due before the rescheduled party. A request made with fewer than 15 days’ notice is not guaranteed. We may offer a credit for a verified emergency or when we can rebook the original date, at our discretion.

For an outdoor party, the host is responsible for arranging a suitable covered or indoor backup plan. If unsafe weather makes the party impracticable, we will work in good faith to reschedule. If Color In Pretty cancels and cannot provide a mutually acceptable replacement date, you may choose a full refund of amounts paid for the affected party or another agreed remedy.

Confirm the final guest count, location, and party details at least 7 calendar days before the event. Reductions after that point do not reduce the agreed price. Additional guests, materials, or changes remain subject to availability and may require an additional charge.

EVENTS, RESERVATIONS, AND REQUEST-ONLY ADD-ONS

Event reservations, deposits, tickets, private experiences, and request-only add-ons are governed by the cancellation, payment, rescheduling, and refund terms stated at checkout, in the event listing, or in the written proposal or invoice for that experience. Those event-specific terms control if they differ from this policy.

CONTACT US

For return or refund questions, please use our Contact Us page at colorinpretty.com/contact-color-in-pretty. We may update this Return Policy from time to time. The effective date above shows when it was last updated.